Policies

Where is your office location? 
My home office is located on the West side of Fort Collins, Colorado, near Mulberry Street and Overland Trail. About 10 minutes west of Old Town. When you make an appointment, esy directions willbe provided in your new client packet.

What are your office hours? 
My office is open by appointment only. Hours available for appointments are generallyTuesday through Friday, 10 am to 7 pm and 10 am - 4 pm on some Saturdays (limited Saturday hours during summer months). Please be advised that evening and Saturday appointments book very early, sometimes weeks in advance. Please call to check availability.

What are your rates and what types of payments do you accept? 
The rates for various therapies are listed on their page. Payment can be cash, personal check (local) and Visa and MasterCard. Due to increased credit card processing fees, payment by check or cash is greatly appreciated. Tipping is left to the discretion of the client, not required but certainly appreciated. Gift certificates normally do not include gratuities, unless otherwise noted. Due to the high incidences of fraud, I do NOT accept money orders.

How do I make an appointment? 
Please call at (970) 204-1794. I do not have a receptionist so my apologies if I am in session and you get my voice mail. Please leave a message with your name, phone number and desired day and time for your appointment. All phone calls are returned promptly unless I am teaching that day or evening and so I may return your call next day.

How far in advance should I book my appointment? 
It depends on the day and time you want. Generally there are daytime appointments available from 10am - 2 pm, sometimes within 2-3 days. Please be aware that late afternoon, evening and Saturday appointments book up early, sometimes many weeks in advance. If you are looking for a specific day, date or time, please call as far in advance as possible. 

What are your late and cancellation policies? 
Everyone's time is valuable so please be aware of these policies. When we schedule an appointment I am reserving that specific day and time for you.

• Pleae call to let me know you are on the way if you will be more than 5 minutes late. 
• Please call as far in advance as possible (at least 24 hour notice) if you need to cancel or re-schedule your appointmment. That way, I can make that time available for someone else.  
• In the case of a last minute cancellation or a no-show you will be charged the full payment, unless there is illness or an emergency. Please be aware that missed appointments with no notice will void your gift certificate. 

What are your gift certificate policies? 
Generally, your gift certificate will be valid for 3-6 months. If you can't use your gift certificate within that time, please call for an extension. I will generally extend the expiration date on a regular (purchased) gift certificate as a courtesy to my clients.

Your Personal Satisfaction
I want you to be delighted with your session and your complete satisfaction is my number-one priority.

Professionalism
My therapeutic massage services are based on the highest professional and ethical standards of my profession. These therapies are strictly professional, non-sexual therapies for health & wellness for the sole purpose of deep relaxation, pain relief and stress-management. In the event of unreasonable or sexual requests, the session will be terminated immediately. Draping is always required.